technical support

The technical support team worked to provide its services to all users of the electronic platform in several ways to suit all the easiest desires of users, including:
1. Support via social media chat programs (WhatsApp - Instagram - Twitter).
2. Support inside the training hall.
3. Email support.
4. Support via the technical support form on the website.

Beneficiaries of technical support services

- The center’s trainers registered on the educational platform for the purpose of providing training courses.
- All trainees joining training programs on our training platform.
- Supervisors of relevant government agencies such as: the General Corporation for Technical and Vocational Training and the National E-Learning Program.

Technical support channels

- WhatsApp center +966920033112 during official working hours from Sunday to Thursday from 1pm to 9pm and during training courses.
- Services and technical support email [email protected]
- Social networking applications on Instagram and Twitter @gcoursec

Services and systems covered by technical support

• Joining courses and solving technical problems facing users.
• Training on the electronic platform, using it and taking advantage of its advantages.
• The necessary qualification for users.
• Log in to the educational platform and create an account for the trainee.
• Attending the training program and using live broadcast applications.
• The trainer enters the platform.
• Obtaining the trainee’s certificate.

Expected response time:

• If the support is via WhatsApp, whether from a trainer or trainee, it will be responded to as quickly as possible.
• Twitter and Instagram are responded to within minutes.
• Email It may take minutes to receive the mail and then respond to it.

Roles, responsibilities and powers

The roles required to carry out technical support are divided into several levels:
The first level: The customer service call center receives all incoming communications, as well as provides them with initial technical support according to the nature of the incoming inquiries, or transfers them to the relevant department.
The second level: The supporting operational section. Through this section, the technical support process is completed and verified.

Working Hours

From Sunday to Thursday from 1pm to 9pm and during training course times.

Beneficiary satisfaction:

The level of quality of the service provided and the level of satisfaction of the beneficiary after completion of the training program is measured through a questionnaire sent via e-mail or via the e-learning system.